• VIRGINIA BEACH
The Navy Exchange Service Command (NEXCOM) announced on June 25 the winners of its Carlson and Zumwalt hospitality awards and its Bingham retail award for 2024.
“These awards recognize our locations and associates for the exemplary job they do each and every day in support of our Navy, our warfighters and families,” said retired Rear Adm. Robert J. Bianchi, NEXCOM chief executive officer (CEO).
“We know that our NEXs and hotels offer the quality-of-life benefits our patrons deserve, especially when serving far from home,” Bianchi noted. “We take immense pride in serving those who serve.”
• EDWARD E. CARLSON AWARD
The Edward E. Carlson Award is awarded to the Navy Lodge that has the highest scores in guest and associate satisfaction, operations, quality assurance assessment and financial performance.
The 2024 Navy Lodge of the Year grand winner was Navy Lodge Rota, Spain. The winner in the medium category was Navy Lodge Patuxent River, Md., and Navy Lodge Yokosuka, Japan, received the award for the large category.
• ADMIRAL ELMO R. ZUMWALT AWARD
Three outstanding Navy Gateway Inns and Suites were awarded the Admiral Elmo R. Zumwalt Award for Excellence in Housing and Lodging Management.
The award recognizes installations that provide exceptional facilities, amenities and service to their guests and for consistent superior management in all functional areas in lodging operation.
The winners of the 2024 Admiral Elmo R. Zumwalt Award for Excellence were Navy Gateway Inns & Suites, Sasebo, Japan; Navy Gateway Inns & Suites, Chinhae, South Korea; and Navy Gateway Inns & Suites, Kittery, Maine.
“Our associates work hard every day to ensure their guests receive the best hospitality experience possible during their stay,” said Ron Loman, NEXCOM senior vice president (SVP), Hospitality Group.
“We want our hotels to be our guests’ primary choice when traveling,” he explained. “We accomplish this by offering high quality, well-designed stays, staffed by the best in the hospitality industry.”
• CAPT. W.H. BINGHAM AWARD
The Bingham Award recognizes outstanding performance in NEX operations, customer service and community support.
Established in 1979, the Bingham Award is named in honor of the late Capt. W.H. Bingham, Supply Corps, U.S. Navy Reserve. Capt. Bingham was the CEO of R.H. Macy & Company and was appointed by the secretary of the Navy in 1946 to lead an advisory board for the establishment of NEXCOM.
The 2024 Bingham Award winners and runners up were:
CATEGORY 1 (sales over $47 million)
Winner: NS Great Lakes, Ill.
Runner Up: NB Kitsap, Wash.
CATEGORY 2 (sales $26 million-$47 million)
Winner: NB Coronado, North Island, Calif.
Runner Up: NSB New London, Conn.
CATEGORY 3 (sales $14 million-$26 million)
Winner: NB Ventura County, Port Hueneme, Calif.
Runner Up: NS Newport, R.I.
CATEGORY 4 (sales $8.5 million-$14 million)
Winner: NB Point Loma, Calif.
Runner Up: NAS Corpus Christi, Texas
CATEGORY 5 (sales $4 million-$8.5 million)
Winner: NAB Coronado, Calif.
Runner Up: NWS Yorktown, Va.
CATEGORY 6 (sales $2.3 million-$4 million)
Winner: NSA Hampton Roads, Northwest Annex, Va.
Runner Up: NMC San Diego, Calif.
CATEGORY 7 (sales $1.2 million-$2.3 million)
Winner: NSA Panama City, Fla.
Runner Up: NSA South Potomac, Indian Head, Md.
CATEGORY 8 (sales $700,000-$1.2 million)
Winner: NAS Kingsville, Texas
Runner Up: Headquarters Marine Corps, Henderson Hall, Va.
CATEGORY 9 (sales under $700,000)
Winner: NWS Seal Beach, Calif.
Runner Up: NSF Deveselu, Romania
“These NEX locations are truly exemplary at what they do — supporting our patrons,” said Jason Rosenberg, SVP, NEXCOM Operations Group. “Our NEX locations work closely with their base leadership to support quality of life for their local military community.
“In recognition of this important partnership, the Bingham Award is presented to both the NEX and installation.”
Source: NEXCOM
Edited by Larry Lapka
